Their app stopped recording usage from February to May & even gave incorrect readings and costs. The chat line, on both occasions started at Number 147 and 174 in the queue and took 1 1/2 hours to answer. Two emails to customer complaints at head office have been ignored. I was told , when asked for a transcript of my chat, that I just had ‘to click on the envelope on the top right’. On my app, there is no envelope! I have a Smart Meter but my bill shows a reading that is estimated. Why? This is a dreadful service!
1 year ago
British Gas has a
1.2
average rating
from
2,659
reviews
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