I am extremely annoyed. Not only has my complaint not been handled I have no received a letter to say the case has been closed. I have emailed, called, left reviews what more can I possibly do. This matter is not closed and I expect Matthew illingworths manager to contact me with urgency to discuss how poorly I have been treated not only with the property damage but also this complaint. I have had zero contact other than letters saying you haven't heard from me when I have contacted and contacted with no response. This is disgraceful. And don't ask me to write on twitter or social media as I don't have it. My case number is 8014367267