Having purchased a rise recliner chair from Careco and it performing as expected initially it within the warranty period developed a problem in the sense that it tilted to one side. I contacted customer service who advised that although it was still in warranty that I had to pay £80 for an engineer to visit. In the event that the problem was due to some sort of misuse that any repair would be chargeable but should it be a manufacturing fault that I would get my £80 back. The engineer visited and could see that on elevation the chair was creaking and groaning and sprayed various moving parts with a silicone spray which he said would fix that particular issue (it didn’t). Despite his apparent being an engineer he not only could not see that only 3 out of 4 feet were touching the floor until I shone a torch with clearly showed that one of the feet was sitting 3-5mm proud of the floor which he agreed was the problem, I suggested that he placed a straight edge across the frame to check the level but this engineer didn’t carry one in his van. Further he said it needed a new frame and he would put it in his report and send me a copy which he didn’t. To cut this long story short it took several phone calls to Careco to get a copy of his report where he had clearly misled me to sign for his visit and then sat in his van for 25 minutes writing his report to which he added my signature which suggested that I agreed with his findings which having finally seen his report I absolutely do not!!! I have now been informed that the replacement part will cost me another £80 and that the issue is down to normal wear and tear despite it being within the guarantee. I would add that I yesterday visited the store from where I purchased the chair and explained what had happened to the manager who said that the chair was still within guarantee so should be repaired and she would get my issue escalated which she did but unfortunately she’s powerless Absolute disgrace and will never deal with Careco again!!! Date of experience: 23 January 2024