I was a Carfax dealer I paid my bill month in and month out on time at the same rate for several years. This April I get a bill for a 250% increase. I instantly called my rep too enquire about the increase I explained to him that I want too cancel if he can't get it fix. He explained too me that he would get on it and get it reduced accordingly. A month later I get another bill for the 250% increase. I contact the accounting office and explain my problem and that I wanted too cancel the month before. They tell me that I should send a cancelation email so that they knew how serious I was about it and that they would get on it and have someone call me back. I then call my rep again and he tells me he still working on it and that because I've sent the cancelation it will help my cause. Well no one got back with me again and again another bill for 250% increase. Note I started this day one of my first over bill. I try again too contact accounting and my Reb and again the same ill get someone too get back with you and try again and again no call and again the same 250%. Now they say they are sending me too collection because of no payment. I have told them from day one I would pay and pay fairly but all I have gotten was the run around and no clarification from everyone involved. I feel this is extremely bad business and unethical. I've owned my own business for 7 & a half years. Had done business with them for a majority of those years with no issues or hiccups. This has been by far the worst experience I have had with another company in My 23 year career in the Automobile sales business. Very unethical.