NEVER AGAIN !!! For a trip from Australia to Germany on September 21, 2023, I was looking for a full-size car using the CarJet portal according to the following criteria: Large enough for 3 large suitcases, 2 carry-on and hand luggage Comfortable because of our back problems Pick up and drop off at Frankfurt Airport Terminal 2 as we land and depart there. I was then offered a Ford Mondeo SW 5 from wheego for the period from October 11th to November 29th, 2023. This company advertises with offices in Terminal 1 AND 2. When we arrived in Frankfurt, we couldn't find a wheego office in Terminal 2. After researching, we found out that this office only exists in Terminal 1. We now had to make our way to Terminal 1 with our heavy and extensive luggage, confronted with a train, closed escalators and broken elevators. This was very tedious and took a lot of time. No wheego company could be found in the rental car area in Terminal 1. It was then explained to us that this was on a different level between all different businesses. Another tedious journey to the office as there were only 2 elevators to this level, one of which was broken and the other one was difficult to find and access. When we finally arrived we were told that they could give us a Peugeot 2, a SMALL CAR. When we pointed this out and presented our booking, it was explained that wheego had and never had no vehicles in the booked class. We pointed out that our booking was dated September 21st and they should have informed CarJet of the absence of this class. People weren't very interested in that and after loud discussions and almost 2 hours late, they "generously" gave us a VW T-Cross, also a small car. With great difficulty we stowed away our luggage and were finally able to leave. We were in a hurry because we had to go to the dock of our river cruise ship in Cologne the next day. That was about 300 KM with 2 friends (i.e. 4 people) and luggage. Very uncomfortable and tiring because some of the luggage had to be distributed on the seats and in the footwell. The chassis of the small car was anything but comfortable. The tire pressure indicator came on the very next day. The oil level sensor also signaled. The tire pressure was completely messed up, the engine oil level was at the absolute lowest level. I had to correct both because we had to drive to Cologne the following day. Since according to EU guidelines, vehicles should be equipped with winter tires from October 1st and this is also expressly confirmed in the rental agreement with wheego, I asked to be informed which tires are on the vehicle and, if necessary, to exchange them. There was no reaction to that. Immediately after the boat trip, I complained in writing to wheego and CarJet, especially since a wheego employee assured me during the handover that he would take care of the matter and also ensure that the price was adjusted. Nothing has happened until today. My various emails, setting a deadline. have not even been answered. For this reason, I would like to warn the public against entering into contracts with these two companies. My personal opinion is that cheating was intentional. The booking was accepted for a vehicle class that was not and never available. Pick-up was offered in Terminal 2 (Frankfurt), although there has NEVER been a wheego office there (statement wheego Frankfurt Airport). There's only one thing to do: KEEP YOUR FINGER OFF!!