The website said they were at the airport , so I took the metro to the airport but the train was cancelled and we were put on buses for the airport , on arrival at the airport I could not find them anywhere . I telephoned and they said they were a few miles away and because I did not arrive by plane there was no pick up . So I paid for a taxi ( which would have been cheaper from my home ) . I then discovered they would not accept Visa debit just a credit card for a ridiculous amount of over one thousand pounds for a deposit . I asked them to take it from the visa debit but they couldn’t . They could however charge me double for the car and take a 500 pound deposit . The reason I was hiring a car was because my own car had broken down and would be in the garage for a few days and I needed it for work and caring for my elderly mother. So after they refused they then said I couldn’t even get my initial payment which I paid online with my visa debit card earlier that day because my pick up time was 35 minutes before I arrived . So I could pay the booking with a visa debit card but not the deposit . I was late because the website said they were at the airport and they weren’t so with the taxis , metro and buses I have paid £80 plus for nothing I could not work tonight so lost my pay as well . 1) Your website is misleading as it states airport 2) To not even refund my initial payment because I was late is just cruel and inconsiderate seeing I was at the airport on time just not at the car depot 3 ) To not give me the option to leave the deposit with a visa debit or offer that the deposit could be taken over the phone with another credit card was cruel as the staff knew I had to get to work They also knew that metros had been cancelled They did drive me crying to a bus stop tho