AVOID AVOID AVOID! I rented in Funchal on 1st December for 11 days - great price! I had a confirmation email to say that €1500 would be blocked on my card for the term of the hire - despite another part of the T & C’s saying with the premier insurance, this would not be needed. The email also stated ‘NO MONEY WILL BE TAKEN’. Arriving at the airport in Funchal, I and another couple of customers were looking for their office - but they use ‘Magic Island LDA’ car hire - there is no office, no name/poster anywhere - despite being told by the office it was there. I asked a number of airport employees and other people around but nobody had ever heard of ‘Magic Island’ - after half an hour or so I saw a guy wandering around with a fleece on with ‘Magic Island’ printed on it - they basically work from the back of a car/van. He had the car/paperwork - all was fine - then the €1500 - I was assured it was needed and would only be blocked on my card - so I agreed and this was processed. The money sat pending, which I thought was fine and I didn’t think anymore about it. I returned the car on 11/12 as arranged, all was fine, no damage, return slip said OK and the guy said the €1500 would be released. When I got home I checked my card only to find that the €1500 had not been blocked - but payment taken on the first day of hire - 1/12. I checked on Tuesday 12/12 and Wednesday 13/12 but no refund. On Wednesday evening on 13/12 I called the CarJet office and spoke to a helpful (I thought) lady who said I needed to provide proof that payment had been taken, she emailed me to give me the email to reply to her with proof. I did this but got no response back. I rang again on Friday 15/12 as still no refund. I spoke to another lady who said I hadn’t replied to the initial email and so emailed me and told me to send in proof. I sent it again, but then called her to check she had it. No email. After 2 more attempts, she still had nothing. Realising there may be an issue with attachments, I removed the proof attachment and the email went through - great - but I still need to provide proof! So - clearly their computer system appears to block attachments - so how do I send proof if their system will not allow it?????? As it stands I feel I have been ripped off for €1500 and nobody seems bothered to investigate it unless I prove it - but I can’t send proof as their system rejects attachments! I have spoken with my card provider and they will take up the complaint - I have also told CarJet I will report this as fraud. At the very least, this is very sharp practise, and even if an error - no-one is bothering to help me - they just want me off the phone ASAP - it is like dealing with a call centre in the UK! This is a very disappointing end to what was a great service!