Avoid Car jet and Green Motion. They stole my money and ruined part of my holiday. On booking the car, it all looked professional and straightforward. They then send a link wanting a review, which is how they have a few stars on other sights. I paid for 16 days car hire, plus insurance, plus the excess waiver insurance. On arrival, after 35 hours of travel from Australia to London, I arrived at the care hire place. They had stated that pick up and drop off was at Heathrow Airport. They lied. It's a £25 taxi ride away. I gave them all my documents but I didn't have a credit card, only a debit card. That wasn't mentioned during booking, neither was it said that I would need to put down an additional £1'500 deposit. A much later email stated it, by which time I was of the understanding that all was finalised and sorted with booking the car, therefore didn't think to be looking for another email from them. Then I was off on my trip. That's how they cover themselves. They wouldn't give me the car I'd paid for and refused to refund any part of my rental. They then said that if I wanted to use my debit card, I would need to pay an additional £400 for THEIR insurance, as Car Jet had used a random company that wasn't even connected to the car hire place. WHY? Another scam. I was desperate for the car, as so much of my trip was reliant on one, so I agreed to pay the extra money. They then said that their machine wouldn't accept my debit card and basically that I would not be getting a cent of my money back! By this stage, I'd witnessed numerous angry customers who were also denied their cars and were facing similar issues. People yelling and storming out. Not one satisfied customer. I'm amazed that these thieves are still in business. I've emailed and been dealt with rudely, then completely ignored. I called (from the Green Motion office phone, which is why I got through) and was yelled at by the so called customer support person. No more professionalism, like the booking process, just very rude responses and zero cares given. AVOID THIS COMPANY AT ALL COSTS!