While the pricing may initially seem reasonable, the challenge lies in obtaining any form of reimbursement from this service provider. I decided to cancel my car reservation just an hour after booking, yet even after a week, I have not received a refund. Despite my daily calls to their customer service, I only receive a generic response instructing me to wait, with no indication of how long the process will take or how to expedite the resolution. Upon seeking guidance on potential solutions, I was advised to contact Avis and obtain a confirmation email for the cancellation. Despite following this suggestion, the service provider refused to acknowledge it. Each person I spoke to seemed unable to assist me. If this trend continues, I might as well take £500 and toss it in the street the next time I rent a car, opting to book directly at the AVIS counter for a similar experience to Carjet. Ultimately, I had to drive to the airport and book a car directly from the counter. The only positive aspect of this experience is that they do provide a customer service phone number