Booked through CarJet and was given a booking with a third party separate company called green motion, called Customer service agent based in Spain as I paid a separate charge for insurance online along with the car rental. Green motion then initiated a separate 400 gbp surcharge plus 80 gbp for "insurance" that isn't actually insurance. I queried this with the agent who spouted some nonsense about terms and conditions, firstly I didn't agree to rent a car from green motion. The agent was rude and aggressive, shouted me down on the phone, didn't want to engage and kept repeating the same line. She then hung up on me while I was talking and made a fool of me in front of the green motion employee. Disgraceful, pathetic money gougers...I will never use either company again and will advise all of my colleagues and the business associates I deal with in the UK and Ireland to do the same.