I am still waiting for a refund of £249 since August this year. I keep being fobbed off with a response ....."the colleague at the collection point has confirmed the information"!. I got a taxi to the collection office of Sixt in Milton Keynes. I had already paid the £249 to collect a car. I had organised and was prepared to complete the transaction with a deposit on collection. I was informed by the "Sixt" colleague that there was not vehicle for me to collect. And I asked "how does that work?, I've already booked and paid"!. The colleague informed me tgat they have this problem with "Carjet" alot as they don't update the system often enough to be current. I explained to.the colleague that I needed a car!!! The only option I was given was to hire a car from......him/colleague aka Sixt!!!. I explained I can't let the first £249 go and hire from you and pay s deposit ontop after booking and paying for a car to collect. The 1st excuse was.....you cancelled the order after the collection time. OF COURSE I DID!!! THERE WAS NOT A CAR FOR ME TO COLLECT!!! Next excuse was.....I "apparently " didn't have the deposit needed to complete. I didn't get that far because.....the car was not there for collection. Multiple emails with each one, a stranger answering, asking "what is the problem or how can I help!? Are these people fools??? Months....this is going on and still they're acting like they have no idea what I'm talking about!!!! Professionalism to the core!!! All this time and many requests to speak.to a person. Absolutely nothing!!!!! Do not use these people ever!!!! I want my money back from a service which was promised and never produced!! Disgraceful and insulting!! This company should be shut down. Give me my money back!!!!! You robbing gits!!