I thought the pre sale experience was excellent, as was picking up the car. I felt that we were given a good deal, and that the salesperson knew what they were talking about. I liked the overall look of the showroom and really appreciated the little touches such as the ipads and toy cars for the children. However, things went down hill from there. On collecting the car I noticed a defect in the paintwork but was assured that this would be dealt with promptly. All i had to do was arrange to book the car in at a time convenient for me. This I did. Unfortunately shortly before the car was due to come back in there was an engine fault whilst I was driving. I arranged for this to be looked at when it was in getting the paintwork fixed. I dropped the car off as planned and collected it when i got the call. Unfortunately the paint defect had not been corrected but a dent (that I had not been aware of) had been fixed. With regards to the engine, arrangements were made for me to be seen at the ford dealership as peter vardey were unable to figure out the fault. I was grateful that the manager in after sales arranged for this to be done and also a courtesy car (which peter vardy paid for) as I have two young children and work as a GP therefore need access to a car every day. I was then told that someone would be in touch very soon to arrange for the car to come in to get the paintwork dealt with, and that I would be provided with a courtesy car. I would also get a full valet done by way of an apology for the inconvenience. About 5 days later a man phoned to arrange for the valet to be performed. He suggested that I drop the car at peter vardy and that someone could drop me at Braehead so that I could have a wander as the whole thing would take less than an hour. This is not terribly practical. I asked about when the paintwork would be dealt with and he advised me he was not sure and that actually he would get back to me. I am still waiting. Finally, whilst driving the car I am concerned that I can now hear the break discs grinding. I am now going to have to arrange to get the car seen at a garage, try and arrange a courtesy car and likely foot the bill as I assume the discs and pads are not covered in the warranty. I have had this car around about 1 month and would not expect this to be needing done for some time. So overall, very positive pre sales experience, and very negative post sales experience. Elizabeth Marshallsay elizabeth_marshallsay@yahoo.co.uk