My issues are fourfold: a) After purchasing a car on a Saturday, I received a call on the following Friday telling me I needed to collect the car the very next day in order for Peter Vardy's month-end figures to be met. No one had told me this requirement, and this caused a lot of stress for me as I was moving house on the Saturday. I felt pressured by the sales rep to rearrange my plans and collect the car during my scheduled house move. In hindsight, would the sale have been cancelled if I had been unable to collect the car? Or was this request more about meeting internal sales targets that serving me as the customer? b) when I collected the car on the Saturday, I could see that it still had stains on the seats, and scratches on the exterior. The job checklist on the dashboard clearly showed that the exterior and seats had been marked checked and done, yet visibly weren't. As you can imagine, this lowered my confidence somewhat in the standard of the service I was receiving. c) in the ten days that we've had the car (which we do enjoy and feel it is the right car for us), we've discovered new issues - a loose handbrake, rear window washer that doesn't work, and interior lighting that doesn't come on. This, again, erodes my confidence in the quality of the service and valeting checks that were done before the car was passed over to me. d) despite being aware of the issues via an email from the initial sales rep who I dealt with, and my conversations with the handover team member I worked with on the Saturday, I did not receive any call from an aftersales team member or manager to rectify my concerns or arrange a time to bring the car back for the needed corrective work. I had to phone myself to move this forward, which is really disappointing for me. In summary, the service I received in the showroom on the first Saturday was brilliant - five star. However, further interactions with Peter Vardy from the Friday phone call after, and onwards, have only dented the great first impression I had and eroded my confidence in the customer service and care. I know this isn't the desired ethos of the organisation, which is why it is truly disappointing.