Struggling to give the rate I feel reflects my experience this time when purchasing a vehicle last week. We had used Vardys 2 years ago and they were faultless. This time...... not so great sadly. The sales side went without a hitch! Our salesman John Black was knowledgable, patient and very helpful from start to finish. He wasn’t pushy or intrusive. As a showroom, it’s very relaxed and there was never any pressure whilst browsing vehicles. You’re aware staff are around but they generally leave you be which is what I want when looking for a new car. We purchased our vehicle and agreed to collect at noon the next day which was great. Within 5 hrs of leaving Vardy’s the car completely shut down..... power steering, lights, central locking all went, stranding me midway between my work and my home. Long story short, it’s now 4 days later, I don’t have my new vehicle, and am unlikely to have it for another week. Vardys were reluctant to provide a courtesy car and asked me to get taxis to work and they would reimburse me at a later stage. This would see a significant financial output for me and i declined to do so. A courtesy car was eventually sent to me on Thursday but it reeks of cigarette smoke, hadn’t been valeted and looks like it might be a general store pool car as opposed to a courtesy car. Vardys called on Friday to ask me to take the new car back with one issue fixed and another still to be looked at in a weeks time so they could have the courtesy car back. Again, I declined. I don’t know what the issue with the car is and i am not willing to drive a vehicle with a fault. After all, if you buy a car, albeit second hand, from a garage like Vardys, you don’t expect it to break down mere hours later. As stated, the sales side of dealing with Vardys was great and i cannot fault them. However, the aftercare services and the people I have dealt with since the initial break down have sadly let the company down. The attitude of those I have spoken to via phone since has seemed very indifferent and like they don’t care. It very much feels like they have my money so they don’t need to bother. If I could split the rating into sales and after sales I would but i can’t so I’m afraid Johns good work isn’t reflected fully in my rating.