The sale with Nathan went to plan and he sold us on taking out a PCP plan on the Mokka X Elite. He informed us the car would be like new for us on hand over day Saturday 30th March: it would be washed, valeted and safeguard applied! We arrived Saturday at 9am but no-one came to see us until 9.40am saying there was a mix up with paperwork. I paid the final £900 of a £1000 deposit and looked over the Barclay payment details. Just after 10am we were given the keys and were now going to be late for another appointment. We weren't shown how things worked with the car and off we went at 10.30am. We were a little taken aback with the poor service that day. When we got home we noticed the car hadn't been washed or valeted but we were out for lunch. The next morning I noticed the registration was incorrect and took the car to the depot as I remember them saying it would be open. After waiting an hour I had the registration changed but he couldn't give me an explanation as to why it was wrong so I asked for them to get Nathan to call me! Monday arrives no call from Nathan but eventually the car sales manager calls Tuesday and says he'll get him to call when he's back Thursday. Still no call and I have to call you. He finally returns my call late Thursday! I tell him about the registration and that the car hadn't been washed or safeguard applied or valeted. There was also was no puncture kit! He said he'd get Rayleen to call me to get booked in! Nothing!!! I drive to you Monday and get offered this Saturday which doesn't really suit me as I'll be working to 1pm! I am very disappointed! I asked to speak to Nathan again but I understand he's busy too but not to return a call when I ask is disgraceful! So a bad experience....what do you think??? Your handover team should be ashamed and so should Nathan!!! After this review was sent Thursday 11th April.... I get a call the 12th next day around 09.30am... Nathan offering a years valet service any time etc and that he would come and collect the car today the 12th once he'd tied up some loose ends if it suited! He picks the car up from me at the Jubilee hospital Clydebank around 11.40am and returns at around 14.40pm....he'd put £25 petrol in and said he'd hope to not see us until 2 years time for a trade in!!! Within 30-40 mins I'm back on the phone to him as I noticed damage to the front bumper and still not happy with the inside valet!! He asks me to take a photo and send it to him... I said I'd be across ASAP to let him see the damage! Again when I arrive at the PV sales depot I ask for Nathan and don't see him until at least 30 mins later after having to ask the girls again to get him for me! He eventually comes out and looks at the damage and tells me they would be dealing with it and looking at cctv for whoever in the TLC valet service had done it and would be dealt with in house! I ask for a letter of confirmation from Graeme the sales manager which I have... that it would be repaired by you PV and that I had not done the damage. Two weeks have almost past and Rayleen who Nathan said would make contact still hasn't made contact and here I am again adding to this review and having to make contact with you once more! I now look forward to talking to your claims department and hope this sorry mess is resolved one way or another!!! Not a happy person and certainly not what buying a new car should be about.