Daniel Scouller
Collected the car on 25th April and within 1 hour a warning light appeared indicating an issue with the catalytic convector (huge negative). I emailed the salesmen (Ross Spriggs) and he contacted immediately on his return to work and gave me advice. (positive) I delivered the car back to the showroom on Saturday where Ross came over to apologise (positive) and got me checked in to see the after sales. I have to say though i feel after sales has been poor. First impressions not great, no apology just very clinical "keys", "you need anything from your car?". Start of a Saturday shift and she seemed busy but still a sorry for your inconvenience would have been appreciated. Ross did say they may struggle to get a courtesy car on such short notice so i appreciated the fact i got one however it wasn't in the nicest condition; unclean and short of fuel. Nothing that i couldn't live with. Got a call late on Monday 29th to say car was ready for collection and got a very brief explanation of what happened. Would have appreciated more detail considering the warning light appeared so quickly and you pride yourself on the checks carried out prior to collection. Also on the call i was asked when i could collect, i advised i couldn't get over on the Monday night and Tuesday would be difficult. I was met with a disappointed, "oh, but we need the car for someone else". To act like i was inconveniencing you was a bit rich since i had just had to return a car after 1 day. I collected the car on Wednesday, again your reception and Ross greeted me. Aftersales again acted like i was just an inconvenience. Again no apology and no offer of explanation. I had some things to swap from the courtesy car so she brought the car round the front and parked up in the disabled bay. Again the hand over was very clinical and abrupt. "Theres your keys, once youv'e finished hand the other keys back". No apology. no walk round of courtesy car or my car. Just walked off to deal with another vehicle in the carpark. Although disappointing i can live with the above. The condition i found the car on the return has seriously angered me. I have attached photos below. Main issue was the damage to the front left alloy where there seems to be a blue paint left on the surface. This is proving difficult to remove. Further to that there was a red coating left on the passenger seat? Bearing in mind i had the car for a matter of hours and never had a passenger i am questioning why this is there. I have not had the chance to properly clean this yet but on first wipe it doesn't seem to be removed easily. Further again there was what looks to be food on the driver side floor carpet. Again, having only had the car a matter of hours i had not eaten or had any food products near the car. Lastly, and in comparison a relatively small point, the car external was very dirty and obviously not cleaned. I figured just down to the inconvenience caused a wipe down would have been carried out just to make it look like you cared in the slightest. Considering the above not being given a walk through with your representative i find concerning. No real surprise upfront sales positive experience, after sales negative. Due to the doubt i have in its road worthiness caused by the mechanical fault within the hour i am taking this to be checked over by a third party at a cost to myself. If there are any red flags the car will be returned immediately and i hope the aftersales will be a bit more considerate. Further no response from aftersales after 3 weeks of trying.
5 years ago
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CARZ Glasgow has a 4.7 average rating from 8,169 reviews

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