The sales experience was good, but things fell apart after the handover. I discovered an item - a mismatched tyre - that had been agreed to be sorted as part of the deal hadn't been dealt with, and still hasn't been. I also discovered some paintwork and alloy refurb issues within 24 hours of the handover that I immediately communicated to Brian, the sales advisor. That was the last time I spoke with him. I have chased all of this up to just be passed to aftersales and the things are still not really close to getting sorted and I have had the car nearly 2 weeks. Communication has been very poor. I also bought the car in good faith expecting the specification to match the brand; this specifically relates to the alloys which the photos on the website show and match the originally spec as having diamond cut alloys. The alloys had been refurbished before I saw the car in person and they were done as a painted alloy. This change was not communicated to me and does not match the car advert I fell in love with.