Started off smooth but as the sale came to a close it became a hassle more than anything else and I was tempted to cancel the sale and walk away. I took a vehicle on a test drive during which the window wipers came off the car and I was ensured if I was continuing with the sale the matter would be dealt with and resolved. It was agreed with the salesman Darren that I would collect the car on Monday 10th feb however when I arrived there I was informed that the handover was not booked and in fact changes to my financial agreement were made without me being made aware or even asked. I was then required to sign another document for finance and had to be sent away to wait for money being released. Within a few hours I received a call to say my car was ready to be collected. When I arrived the second time there seemed to be a lot of commotion and staff dealing with myself were uninformed about the sale and the fact I had traded my previous car, it was clear there is a definite lack of communication between staff members. Knowledge about the car and talking me through how to work everything was extremely limited and I basically had to figure everything out on my own. Once I drove the car out of the garage I was driving no more than 20 minutes when the window wiper came off on the middle of the road while the rain was heavy. My vision was extremely poor and unsafe however I made my way back to peter Vardy (Hillington, where I purchased my vehicle) to report the issue. It was soon found out that the wipers were not changed nor fixed and were also the incorrect wipers for this car. I spoke with the manager Alex who was rude and patronising, he appeared to have absolutely no people manners and shocking customer service skills. The salesman Darren followed me through to the workshop where I watched them replaced the wipers with correct ones however he did mention that his only job is to sell cars making it clear he is not interested in customer care. The handover manager was great and very empathetic the only member of staff I felt encouraged to talk to. Overall the service has a lot of room for improvement and this will be my first and last vehicle from Peter Vardy