Anonymous
I ordered an outdoor light from Castlegate Lights. After around 9 months. It stopped working. Seen as it was under 12 months, I contacted CastleGate Lights and at first, they seemed to be helpful, however this soon changed when they demanded I must pay for the courier to send the light back despite The Consumer Rights Act 2015 stating I should not lose out financially as a result of Castlegate's breach of contract and accordingly all costs of returning the item should be met by Castlegate Lights. I tried to educate Castlegate Lights about this but unfortunately I was speaking to Colin Boal who was extremely aggressive and disrespectful towards me. I was surprised later on when I found out this man was the director of this business, I couldn't believe how rudely I was spoken to by a director who should surely know the basic trading principles of the country he operates in. I was so disappointed that I had to fork out and pay an unnecessary cost in order to merely have the working product. My advice to anyone looking to purchase from Mr Colin Boal at Castlegate Lights is to stay well away and find alternative merchants. Here are some good online lighting outlets that actually abide by the consumer rights act: https://www.lights2go.co.uk/ or https://www.wayfair.co.uk/lighting/cat/lighting-c234985.html
1 year ago
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Castlegate Lights has a 2.96 average rating from 28 reviews

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