Shocking, ordered a bag that cost £70 for it to be stitched wrong, the badge was wonky there were marks on the bag and glue... when returned and asked to be reviewed and swapped they said the stitching was like this to stitch the bottom of the handle on, however on the website if you look at the photo of the bag the stitching is correct. The badge was wonky and when asked about this she said ‘yes I can see the badge is wonky however I don’t want to send out a new bag because the stitching might be the same again, the marks on the bag I just wiped off with a baby wipe’ I’d like to know how the woman on customer service just wiped glue that was stuck on the bag without actually scratching it off. For the price of the bag you expect it to be perfect. Maybe they should check the quality of the bag before actually sending it out.