So, where do I begin? I decided to get new slipcovers for my Crate & Barrel Sofa back in October 2020, yes you read that right, I just received the last email this morning closing my case. Nearly a year later. I’ve been dealing with these people for almost A YEAR. The person I was dealing with never once mentioned samples. Ignored me when I mentioned the discrepancies I found when measuring the sofa: “Thanks for doing the initial checks. The difference most probably lies in how we measure actually”- and from that day (15/10/20) when she confirmed that the measurements were “probably” ok it took almost a full month for my order to be even confirmed.Once my order arrived (it took two months) it was the wrong size, color and terrible quality. I’m talking inferior to Ikea slipcovers that is what I somehow was expecting as the bottom line. So if you want at least decent quality you have to get their most expensive fabrics, if you go with the basic ones you’ll be disappointed. And then is where the real fun began. Turns out my sofa model wasn’t one they had done before (obviously no one noticed while I was placing my order, it just shows how much this people know about sofas) so no previous reference for sizing. I was left with made to measure as my only option (not what I paid for) Never ending emails and measurements until I decided to just ask for a refund. In June I was given the option of a new set of covers based on some new measurements they now had, Or a full refund. I was stupid and willing enough to go with the measurements. Obviously, they didn’t match. So I once again sent the differences and guess what they said? “It’s probably ok” (this would actually be funny if it wasn’t by the fact that they are ripping so many people off). After thinking about it I decided that I wasn’t comfortable going through all of it again and get a second pair of ill fitting covers so I asked for my full refund WHICH THEY HAD OFFERED me. Now all of a sudden they can no longer do a full refund, only 70%. Which I now see -and based on all of these bad reviews- I’m one of the very lucky ones considering how many people are loosing their full amounts. Truly awful experience. If you are lucky enough to get your covers right on the first attempt then you’re good. Now if you happen to have ANY issue at all, even when being 100% their responsibility like in my case and you can just give up. Don’t be like me and waste time you’ll never get back trying to solve their mistakes. The people working for them and in particular the ones answering emails have no idea what they are doing. They have no regard for the environment all they want to do is to just send another set of covers without even taking a minute to think about how wasteful that is. Just thinking about all the wrong size covers they send, the amount of material going to waste, it’s disgusting. Most of us getting new covers are trying to be mindful of the environment by extending the life of our sofas just to realise that this company represents exactly the opposite, the culture of waste. And worst of all they lack any kind of integrity and are unable to keep their word and take responsibility. NEVER AGAIN.