We hired a van for 4 hours, with the understanding that the van would be free for the 4 hours, and that we could ask the driver to do two trips at the cost of petrol. The van was an hour late, they were rude and they refused to do 2 trips unless we gave them £125. Even then, they said they had another job to go to so I'm not sure it was ever booked for 4 hours, despite paying for them - they drove off after 1.5 hours. I contacted comparethemanandvan but they basically said I can't claim back unused hours and that I should have booked a stop when I booked the van. This wasn't clear at time of booking and the faqs when I booked stated that it was drivers discretion with petrol money payable for the extra trip, so this is what I'd prepared for. Not helpful at all and now half of our items are at our old house. I'm disabled so carrying heavy items is no longer an option for me sadly, so this has caused stress needlessly and has meant listing larger items we own for sale, to save us hiring again. To top it off, the driver told me they got £135 of the £254 I paid, so this company take a huge commission for booking through them. From now on we will book with companies direct. Would not recommend this service.