Should truly be no stars. Driver was late, probably slept between the journey and overcharged by 4 hours. Compare man and van didn’t help and driver knew the bad customer service so took advantage of the situation. Do not trust or use this company if you don’t want to go around chasing terrible customer service helpline for answers. Tried to ring customer service several times to get a resolve for the dispute but no call back, every-time I tried to call the helpline would get the same response that someone will be in touch soon. After hearing that a few times didn’t bother to try again cause that was a dead end. Should have read the reviews online and avoided this company. It’s better to go for another company that are charging slightly more cause this company will scam you to make up the difference.