The booking was confirmed for 6am this morning at 162 The Parade Leamington Spa. I was at the property to meet the Driver at 6am as we needed to do a removal from the property before the Reynolds Blinds Showroom opened at 9am. I waited until 6.09 and the driver had not arrived. I sent him a text message to which I received no response. I then followed this with a call at 6:12 and 6:14 to which I left a voicemail. At 6:28 I received a call from the driver who informed me they would not attend the booking until 8am as it was too early for him, reluctantly I accepted this change as it was of high importance that this is done today and although it would disrupt the operation of the business, he had left me with no other option but to continue. The driver then arrived at 8.04 and inspected the fabrics that we had booked to move and explained that he does not feel the Van he has brought with him would be sufficient to transport the goods. He explained that his collegue would come to replace him with a larger van and would arrive by 8:30. Again I accepted this change as it is of paramount importance that the stock is moved today. I then messaged the driver again at 8:57 to inform him that his college had still not arrived, I had no response. I called at 9:34 to which I was told by the driver he would follow up with his colleague and let me know what is going on, I then had no call back. I messaged again 9:50 and 10:02 for an update, again to be ignored. Following this I put an enquiry through your website to which you state you will respond within the next 10 minutes; its has now been 2 hours and I am yet to receive any correspondence. Please can someone from your organisation give me a call as it is now 12:03 and we have no idea if a driver is coming, or a replacement is being sent. This is our first experience using your service and so far, it is not only disappointing but has caused a great deal of inconvenience to our business which may now lead to us incurring costs due to the incompetence of your associates. I look forward to hearing from you and hope that Compare the Man & Van will prioritise this as it is critical to our business. Regards Stefan Wesley