I will never use this company / service again, and I recommend you don't use it either. Here is a list of issues: • The company you select for your move is not necessarily the company you will get. I put in my move details, went through the search results of available removals companies, and selected one based on positive reviews and price. I then paid up front, as per the website requirements, for this company. Yet Compare the Man & Van reassigned my job to another company without notifying me. There was no communication, no refund in price difference - nothing. What's the point of selecting a removals company / service at all if that is not what you are guaranteed to get. • Support is not existent. You might as well just write an email to yourself. When I had questions before the move, and when there were issues with the removals company, there was no response from Compare the Man & Van. • You have no idea who is actually doing the move. So apparently the removals company we were assigned by Compare the Man & Van had subcontracted the move to another person. That other person then hired a driver for the move. So now we have 4 parties involved in our move: Compare the Man & Van -> Removals company -> Man in the middle -> Driver. Of course this is going to cause issues (see below). • Payment issues. We paid Compare the Man & Van, who then paid (assumption) the Removals company. The Removals company paid this man in the middle, who then had not paid the driver. So the driver then waits until everything is packed up in the van and we're on our way to the destination, before telling (quite angrily) that he has not been paid. And that he will refuse to unload our stuff until he has been paid. He then says this is my problem to solve even though I had already paid up front. Many stressful calls and messages to the Removals company later and it's still not resolved. The Removals company apparently paid the man in the middle so said they couldn't do anything. Once the driver got in contact with the man in the middle, apparently he wouldn't pay the driver the going rate. So after a stressful drive, we got to our destination and the driver refused to unload. After an hour of more calls to Removals company, and more calls from driver to the man in the middle - he unloaded our stuff. I mostly blame the removals company because they subcontracted the job. And even though I triple checked with them in the days leading up to the move that all payments were sorted, they were not. This was so unnecessarily stressful.