Avoid this company! No van turned up, no customer service and no refund My experience with the man and van company found through compare the man and van: Driver was due to arrive at 2.30pm, he repeatedly said he was running late due to traffic but was on his way and would be 30mins. We kept ringing every 45mins and he kept telling us he was almost there. At 6.30 we called again and he told us he was no longer coming as it was late and so the office had told him not to come. Leaving us stranded with all our belongings and needing to complete the move today. They still registered the booking as completed and have not responded to any messages since. Experience with compare the man and van: The customer service at compare the man and van is non existent - they say it's instant support but I sent many increasingly desperate messages when the van was late/didn't turn up, and in the days after this (to complain and request a refund) and have only received one message in total (Despite repeated chasing) which asked me if the move had gone ahead. No further responses and no refund.