I have moved 14 times 2 of which were overseas moves all done by professional companys so i have had quite a bit of experience with removal companies and i can honestly say this company is by far the ABSOLUTE WORST i have ever had the misfortune to deal with. I originally went online for a quote but due to the circumstances i thought it best to deal with a human instead. The quote i received over the telephone was over twice the quote online im not sure why but i needed to move asap so paid the £260 odd in full several days before the removal day. This was such a bad experience i am just going to list the " highlights " 1. Turned up with no face coverings or gloves. So much for taking precautions. So they had to borrow some masks and gloves. Not a great start. 2. I am hard of hearing and after telling the man that appeared to be in charge several actually after constantly telling him i was deaf he decided he didn't want to deal with me so instead he started asking the representative from the landlord what needed to be done etc. The problem here was I have never met this man in my life and obviously he couldn't answer any of his questions, he kept telling the driver he didn't know but he didn't stop asking. 3. Although i had itemised everything that was to be removed during the phone call the driver just kept saying " you can take that in your car". I drive a ford fiesta hardly a vehicle meant for moving furniture. I ended up driving back and forth 11 times because he wouldn't take it in his little van. 4. When they delivered my furniture they wouldn't take anything upstairs. 5. They left my sofa and dining table in my front garden, the grass was soaking wet but he didn't care less. Then of course it poured down so my sofa which cost over 10 times the cost of this move is ruined. My wooden table didn't fair too well either. I could go on and on about how rude and ignorant he was. He clearly had a problem with me i don't know if it was because im deaf, female or disabled or a combination all i know is I WOULD AVOID THIS TERRIBLE COMPANY AT ALL COSTS i would rather carry each item on my back than use these useless people again. Whilst they didn't come prepared with masks etc. he did manage to put all his necklaces and bracelets on and I have never seen removal men wearing a nice jeans and shirt ensemble before, but don't worry his clothes were spotless when he left probably because he had done bugger all.