I have been a customer of One Call Insurance for several years as I have been satisfied with the price and terms of my car insurance. However, this year my renewal reminder came once only by email and, as I was busy, I didn't check it until today (26th March). I was horrified to find that my quote was 54% more than last year. I did an online comparison and found a cheaper quote elsewhere, so began a web chat to query and probably cancel my renewal with One Call. I had to wait half an hour to chat to Leah and she then took over 45 minutes to give me a revised quote. I had to wait for several minutes between replies from Leah. It was very frustrating. Leah eventually gave me a better quote, which I accepted. However, it was never explained to me why the price had increased so much and why my first quote didn't give me any discount as had happened previously. I ended up feeling very dissatisfied with the whole renewal process.