The employees in the bakery in Costco in Elkridge, MD, decided that customer service was optional on Friday evening, June 23, 2023. I went there to pick up a birthday cake. One male employee was helping another member. Two female employees were standing behind the counter just shooting the breeze with each other for over ten minutes while ignoring me. One had her back to me, but the other was looking right at me the whole time. I made eye contact and waved at her a few times, but she just kept right on talking to her co-worker. When I got tired of trying to get her attention patiently, I flailed my arms in the air and said loudly "what does a person have to do to get some service in this bakery?" She looked at me, said something else to her co-worker, and scurried away. The woman she was talking to came over and asked "how can I assist you?" After she brought my cake over, I complained about the horrible customer experience of being ignored for over 10 minutes. She responded by making excuses about how employee's jobs were not just helping customers but also coordinating with co-workers about the day to day work. At the checkout area, when spoke to a manager about the situation, he basically said that he would chat with the bakery workers about responding more quickly to members at the counter. After fighting traffic for over an hour to get to Costco to pick up a cake, I was highly disappointed that neither the manager nor the employee ever apologized for the poor treatment or acknowledged my frustration in any way.