Anonymous
DO NOT ORDER ONLINE HERE. ESPECIALLY DO NOT ORDER THE FINAL SALE. I found this company and its upper management have their interest before the customers. They only care about their profits and policies. I had an issue with an item labeled final size that I ordered online since the item from a season ago were no longer available in-store and were all returned to their NJ warehouse. When trying to resolve this issue, the item ran a size bigger than expected (Nothing was noted about that online at the time of the purchase), as I have other shirts from this company in the same size I initially ordered. I ended up with 'Nothing we can do" from their customer service agent, which is a lie as they could help to assist me with this issue and chose not to. Never in my experience of being in retail and a customer has I received such poor customer service and been unappreciated as a customer from a retailer. This experience could have been better, and unbelievable how slow the customer service is in responding to online and phone inquiries. I had to leave voice messages multiple times without a callback. My request came after being fully aware of the return/exchange policy, other than the policy of exchanges happening in the store ONLY. It was my unfortunate assumption that I thought they would try to help me with my issue, which they were unwilling to do again. All of this was after I offered to cover the shipping cost to make this exchange happen for the same shirt in a smaller size that they said they would not help me do (This is after calling and emailing them multiple times). Oh, and the last response customer service gave me about the size issues was that they told me the material of the items could affect the size of the shirt, which I can understand, but why did you not note that on the website?! I DO NOT RECOMMEND PURCHASING ONLINE NOR PURCHASING ANYTHING LABELED FINAL SALE. Their website will not give you information on the fit, and you will risk ordering a final size online. DO NOT. This is unfortunate because they purchase great products (they need to include more information about them on their website). They must uphold their customer service and policy to a different level, much lower than their products.
1 year ago
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SANDRO has a 1.3 average rating from 50 reviews
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