Direct Unlock operates in a shifty/misleading manner. They advertise unlocking a phone for $28.99, but this is only a verification that the phone can be unlocked. They then charge $63 to unlock the phone. My son's phone could not be unlocked, and Direct Unlock kept the $93. No one knows their expertise, or how they try to actually unlock a phone. But if your phone cannot be unlocked (without a speciic explanation given) you are SOL. Also check out Direct Unlock on the Better Business Bureau's webpage. The BBB has given Direct Unlock an F, with numerous complaints similar to mine. SAVE YOUR MONEY. STAY AWAY FROM DIRECT UNLOCK!!!!