This is a scam as confirmed by the Better Business Bureau. If you have been scammed, contact Google and tell them to stop selling the top spot on their searched to this company. -------------------------------- 05-07-2024: I filed a complaint with the BBB. They responded that this company is confirmed to be out of business. When I made my original negative review here, the response was "If you remove it or change it to 5* we will issue an immediate refund." There is the scam for you and why they do not have 1-star rating. ----------------- 05-06-2024: This company is total scam. I bought a iPad that was supposed to be unlocked but it was not, so I need to unlock it. Direct Unlocks is the first site that comes up on a Google search. There is no mention on the website of a charge. But once you start the unlock process, the site demands payment of $28.99. When you pay that the process begins and takes serveral minutes. The scam is designed to appear like the unlock process is happening in steps. The process ends and the site demands another $50. You pay that and the site immediately states that the device is unlocked. BUT IT IS NOT UNLOCKED! This was verified by both my carrier and ATT. ATT states the the device is still under contract and cannot be unlocked without paying the balance.