Restaurant manager here that uses the doordash service. To give people some incite on how it works from a restaurant point of view. Basically the order comes in, we confirm it and prepare it immediately. The doordash app assigns a dasher sometimes cycling through up to FIVE dashers (decent sized city) before finally assigning one. When the order is completed on our end we press "order ready for pickup" on their tablet. However from my knowledge (I could be wrong, I don't use doordash as a customer) the customer does not actually see that the restaurant has their order ready. Only the driver does. So this means the customer has the potential to blame the restaurant for taking to long even though it is all on doordash's end. Also a problem I've seen 70% of the time is the drivers press the "dasher waiting for order" button UP TO 5 TO 10 MINS before they even arrive at our restaurant. This I know the customer see's on their app and makes the store look bad. Overall, the service needs some serious moderation. I've had very professional drivers and some who look like they just got off a 10 day meth binge.