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Jennifer
I have had multiple problems with the door – driver due to language barrier. Every door – driver that I have ever had only speaks Spanish or very little English. Which is great! But not when you’re in America. English is the first language. Especially when you’re working with customers in America. One time, my food was an hour and a half late. the driver was only a couple streets down but didn’t know English to call me and get directions. Another time that I can remember, my food was left on somebody’s doorstep, on the GROUND (when in my delivery instructions it clearly says… Hand the delivery to me) because again he couldn’t find my place but couldn’t call me because he didn’t know English to have a conversation with me. It’s frustrating. I had questions for a couple of drivers who were bringing me my food and they couldn’t answer my questions because they had no clue what I was asking. End result…bad service from the drivers, inaccurate deliveries, cold food… And then they get attitude and roll their eyes to me because they can tell I’m upset. Wow ppl! We are in America! English is the first language! Anybody that has to work with customers or deal with customer service should know English to be able to communicate with their customers.
3 years ago
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