DoorDash has added grocery stores to their menu. However, their Dashers need help in the following areas.... 1) Reading and comprehending what they are reading: a) When an item says it is 1.20 each and I select 1(one) it does not mean I want 1 lb of the item. It means exactly what the option says. (In this case DasherW over purchased not only one item but 3 separate items, increasing the cost because they were a weighed product). Because it is on my receipt I don't get a refund.... b) When it says "Contact Me" it means exactly that. Call me and advise what the issue is. (DasherW did not even try to use that method). c) Refund the item: does not mean select another product that the Dasher thinks is acceptable. If I wanted that other item, I would've ordered the other item or added as a substitute. (DasherW must have not even looked at the list, because I had several items marked as Refund if not in stock and he found the next best thing anyways) I didn't even try DoorDash Cust. Care because I didn't have proof and all of DasherW's misdeeds were marked on the receipt. -IF- I use this option again, there will be a lot of screen grabs going forward. This was one hell of an expensive lesson. 2) DoorDash Substitute Item option a) if they do not have either the original item or the substitute item, it does not give DoorDash license to charge you for the item anyways. (My DasherJ was nice on this particular issue. He contacted me, contacted DoorDash customer care on my behalf and advised that I do the same since my receipt actually indicated the items were not ordered.) 3) Following Instructions So may DoorDashers have ignored the instructions I have lost count. They do not contact you when they have dropped off the order in the wrong place (and they know it, oh wait, I forgot yes this goes back issue number 1 Reading and Comprehending) I don't know how many times I got tied up and couldn't get to the door right away and either the squirrels or the neighbor's dog has helped themselves to the order. But to be fair DoorDash isn't the only one who fails at that one. The other delivery services do too. But it is more noticeable with the DoorDashers. For this reason I have taken to undercutting the DoorDasher tip. -IF- they follow the instructions, -AND- contact me that it is delivered... they will find they will get an additional cash tip and in the case of the grocery trips, also replacements for the bags that DoorDash does not supply to their drivers.