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Angie
I’m finished with DoorDash, too, unfortunately. What once started as a great concept and resource is no longer customer service oriented. Orders are now taking 1+ hours even when store is 2+ miles away. Missing items the last few orders I placed, although now they offer credit OR a refund to your credit card which is nice. I’d rather receive an accurate delivery, however. The biggest issue of all, most recently is that you are asked to pay almost $3- more to have food delivered warm. So, I tried that and the food was delivered warm, but I don’t like the fact the Driver’s ride around with your food in the car when they are out making other deliveries. Food becomes soggy and cold…Especially French fries and bread. Yes, we are in inflationary times right now, but this company and the the restaurants seem to have taken complete advantage of its faithful customers. I’ve read other reviews, as well and agree. I usually pay more than 20% in a tip each time to help those who are out their hustling, but don’t like the fact they can’t stand at the counter WITH the restaurant employee to ensure orders are accurate before picking them up. I do not like giving tips BEFORE the service has been rendered. Tips are indicative of good customer service and part of that service should be accurate food delivery. Between 2 people, the restaurant and the Driver taking an extra minute to go over the order would decrease the number of wrong and missing orders. Unfortunately, I, too, will no longer be using DoorDash. I hope they can improve. They started out great and over time became more concerned about making more money than providing good quality customer service. This is not how great companies thrive. Thank you for allowing me to share my experiences. Angie
2 years ago
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DoorDash has a 1.3 average rating from 23,590 reviews

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