I placed an order this evening for my elderly mother. I was sent a message that the order was received and was being processed by the restaurant. Next, I received a text from someone who identified themselves as Stan and as my DoorDash driver. He stated he was at the restaurant and was waiting for my order, but they were very busy. Later I received another message from DoorDash, stating my order had been cancelled.
I text both the driver and DoorDash back and simply asked what had happened. No Response. I then called the main number and spoke with Chris who said the restaurant had cancelled my order and I would be issued a full refund withing 3 days. When I asked why the restaurant would cancel my order, I was told most likely due to them not having what I wanted. So -- I called the restaurant.
Oh, you already know what they said. The lady that answered knew exactly what I was talking about. She said they had filled all of their DoorDash orders that evening, except this one. She went on to say that due to a computer issue, they had instructed the driver to go through the drive through, but he refused. She said all of the other DoorDash drivers had complied, but Stan refused. She then said, "I think you just got a bad Dasher."
I then call the main number back and spoke with a young lady (Marium?) After listening to what I had to say, she went on to state the same thing as I was told during the first call, "Restaurant Cancellation". I then asked if she had listened to anything I had said, because it was obvious, she had not. I then asked to speak to a supervisor and was put on hold. After several minutes of holding, I was told someone would call me back. Still waiting on that call. LOL!
2 years ago
DoorDash has a
1.3
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