David Moore
Doordash has a system in place that will flagged and deactivated my account without warning and no explanation. It was cold and mechanical. The email that I received offered no recourse. See the screenshots below. I did nothing wrong. I was stunned and made to feel like I had done something wrong. My suspicion is that some AI algorithm was unleashed and I was among a group of accounts that was punished. I am fed up with being made into an unwitting victim ground up in a virtual machine. This has to stop! If my suspicion is correct, companies have to be made to tell customers prominently that they are subject to AI so that the customer can with a choice to opt out or abandon the service. It took a day to get the issue fixed because I was subjected to a 24-hour review period. I tried to dismiss it and contacted support via chat the same day. They claimed my account was active. I tried again and I was still blocked. I waited and tried the next day about the same time and was blocked. So I called customer support and had to press for immediate correction instead of the suggested 2-hour wait for my account to be reviewed by some mysterious team. (There's always some team at these internet companies with magic powers.) Surprise, surprise! After I got upset about having to wait two hours the representative removed the deactivation on the spot. I was struck by the duplicitous turn of events. I feel like these internet companies are big blackbox machines that consumes and crushes people algorithmically with impunity. In this case, I got a lot of canned permutations of a corporatized apology from a person who is obligated to respond that way. There is something fundamentally wrong with this company and others like it. Some strange inverted morality seems to have possessed businesses everywhere in just the last 3-6 years, especially in the last 3 years, at least. Nothing is the same. The processes are menacing and draconian. If Doordash was government, I could not say that it was a democratic republic, but something lesser and opposed to the core principles in US founding documents. PayPal, Facebook, Twitter, Amazon, Apple, and Google come to mind based on this experience. Unbeknownst to me, their algorithm said I was a criminal and I get no due process. What if Doordash was a bank or a hospital that could send you an random email saying you cannot receive services from us any longer with no explanation and no dedicated mechanism of due process or appeals. Heck! I didn't even know Doordash does such a thing. And why now, in this present climate? And why me? What did I do wrong? Why was it random? Who was in control? Rather, WHAT was in control if not a person? Who trained the AI and on what data? Were customers made overwhelmingly aware that they were subject to a machine's decision-making? I have so many questions and so many concerns about this wild AI west that is being foisted on regular Americans. But again, if it was a person and not AI, which seems unlikely, what the heck is going on?
1 month ago
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