Jackie Tinsley
After making our very first order using DoorDash, we had high hopes that it would go well and that we'd receive the dinner for two from Maggiano's Little Italy restaurant. The order included Chicken Piccatta (3 pieces), Fettucine Alfredo, bread, Caesar Salad and lemon cookies When the "DoorDasher" arrived, she handed me a bag barely large enough to hold a ham sandwich and then turned and got in her car and left. I was stunned, and thought she was going back to her car to get another bag. She got in and left. The bag she gave us only had the salad, the cookies and plastic utensils in it The main course, the side and bread were missing and couldn't have fit in the tiny bag she handed me. When I texted her to report that the bulk of our order was missing, she said it was the restaurant's fault and that she'd report it to DoorDash. Within minutes, we received a "template email" from DoorDash Support stating "You recently reported an issue with your DoorDash order. Based on the details you shared, we escalated your case to a specialist on our team for additional review. We're following up to let you know that we've concluded our review and have made the decision to deny your refund request. We recognize that you may be disappointed by this outcome, but we based our decision on a comprehensive analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account history. While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward." DoorDash didn't step up to take ownership of the fact that their delivery driver failed to check the contents of the bag against the attached order receipt listing the items we ordered. And then made no real effort to examine the fact that we had been shorted the bulk of our order costing us a total of $69.02 - a combination of a $35.00 DoorDash gift credit from a friend and a $34.02 charge to our credit card. There was also a $9.50 tip for the delivery person. So, Doordash took no responsibility for the fact that they did not deliver the complete order and blew us off with a nonsense email reply stating " a comprehensive analysis of all relevant factors, including the full details of the order, the details of your refund request". I called their support and got a person who was very difficult to understand (accent) and was equally evasive about DoorDash's responsibility. They simply choose to let the customer get screwed. Add us to the growing list of unhappy customers who got cheated by DoorDash and because of that will never make another order through them. Photos provided show the receipt that was stapled to the bag and a photo of the bag that was delivered containing only the salad container and little bag with utensils.
1 month ago
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