My order was wrong. I ordered a Loaded Dubbie (it's a sandwich) and an order of fries. What I received was an order of loaded fries which is not what I ordered. I ran outside to catch the driver when I saw I was missing the sandwich and she said that was all that was in the order. When I called the restaurant they said that the driver comes into the restaurant and places the order so it was her fault that it was wrong. So it turned out it was her fault but she acted like it wasn't. I submitted a complaint online but they only credited the cost of the food back to my account (not the other fees). I googled their contact info because it is not readily found on their website. I called customer service and said that I don't want a credit I want the amount refunded to me. The woman I spoke to was very polite and helpful and she said the refund should show up on my card in 5-7 business days so we'll see if that really happens. The other thing I did not like was their hidden fees. It was my first time ordering so delivery was free. However there was no mention of the $1.00 service fee and the $1.00 "small order" fee (it said that there was no order minimum but then they hit me with a small order fee? Not cool). When I clicked the button to submit the order the total amount shown did NOT include these fees. Yes, it's only $2.00 but that's not the point. That kind of thing is a shady business practice and is the reason I will not use doordash again. The delivery mixup was one person's fault but those hidden fees make doordash a company I don't want to give my business to.