DoorDash for us has been hit or miss, and we use the service a lot these days as I am immuno-compromised and pretty much stuck at home. Many of the drivers are pretty good, polite, and really try to do a good job...but far too often food is dropped off at our neighbors house instead of ours...despite clear and visible house numbers. Out of say, 10 orders, three will be wrong and generally missing more than one item and another will not make it to my door at all. The worst thing is that despite noting in my profile in the appropriate area that we should be text notified or at the very least get a knock on the door when they drop the food off...this doesn't always happen...we waited nearly two hours for dinner one night only to find out that the food had been sitting on our neighbors porch for over an hour...we got zero notification they had even dropped it off. Getting a refund or credit is an enormous pain. Forget customer service, I have never managed to get anyone via their live chat and pretty much give up after a TWO HOUR wait. I usually have to resort to one of their other contact methods...when they do respond, a day or so later via email, they apologize and/or credit my account...but that doesn't really help that we had to order dinner elsewhere on top of a long wait. I gave them two stars because when the service does actually work..it works great...it just doesn't happen often enough unfortunately.