I travelled to Kaunas on Sunday 10th March returning Friday 22nd March. I booked special assistance for both journeys. After a limp about the airport I found the special assistance room waited only a few minutes then was whisked smoothly and efficiently through the airport to check in by David who was kind considerate friendly and efficient. What a lovely start to my journey. Things could NOT have been more different on my return journey. I was asked to remain in my seat until everyone was disembarked from the plane which was fine but then had to wait another while for the cherry picker vehicle thing to come along side- also fine (although I had now been sitting for 3 hours unable to move or go to the loo!) There was a long wait and when I was told I could now be moved onto the transfer vehicle there was a big step down from the emergency exit onto a slush covered metal ramp with no hand hold. A bit scarey with 2 crutches. I got into the vehicle and then sat for approx 10minutes before it moved. Very cold! It eventually moved round to the gate where I was met by a harassed women who just kept saying "we don't have a wheelchair, we can't find a wheelchair." Eventually when she calmed down a bit she said she would walk me through to customs where a colleague would hopefully meet me with a wheelchair!! I asked if I could please go to the loo and was told that there weren't any loos until after I was through the custom desk. However the other woman who was flapping about looking for an elusive wheelchair then rushed off saying she was going to the loo! Leaving me standing with the other woman. By this time I was fairly exhausted by all the harassment and decided that I would attempt walking through to customs! The mad harassed woman would not leave me alone- kept on and on about not having a wheelchair but she would walk me through. I eventually had to ask her to please leave me alone. The custom desk had by this time closed but luckily the man was still there which meant another wait while he logged back into the system. I eventually got through to the other side was met by a man with a wheelchair which I used for the last hundred yards of my journey though edinburgh airport. What an utter fiasco! Please employ more staff like David.