Would definitely steer clear of this company and their products, unless you want disposable items which are not fit for purpose. Bought a EDFD05 Dehydrator in 2018, hardly used it since then but now it wont heat up. Contacted "customer service" via the website and was encouraged by the quick response. However as the item is out of warranty it was not covered but advised me to call the UK Warranty line and ask about a cost for repair instead. When I finally got through, after being cut off and kept on hold for ages, they had no idea what a dehydrator was and were unable to help as they didn't do repairs to small appliances. Many emails later it turns out that they don't actually have any spare parts. From reading the other reviews it seems to be a common issue. A bit more research and it turns out that they simply rebrand goods from China etc, which is probably why they don't keep spares. Next time I will buy from a more reputable company.