Bad customer service, very rude person who hanged up on me because she did not know what part I am talking about. Then, after talking to someone else, it took them 1 month to figure out what spare part I need, although they had a picture of it. Then, they contacted me by phone, just to tell me that they will send me an email with a quotation for the part. The email never arrived, even though I contacted them again. End of story, I had to contact different manufacturer to order a spare part that almost fits my stove. Better that nothing.
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