The parts ordered came on time, good quality and at a competitive price. However, as a click and collect order I visited the Scunthorpe branch to collect my order. On entering the shop one person was serving and one customer in front of me. The customer was having trouble finding the correct parts, the shop assistant was trying his best to help and requested numerous times for help from the office to no avail. This resulted in a wait of over 25 mins before I was served by the one shop assistant, in the meantime the queue was now at 5 others behind me. Very poor customer service, especially as you could hear lots of laughing and numerous voices from within the office behind the counter.