Ended up buying too many parts as website didn't make quantities clear. Fortunately a staff member in branch picked up on this and was able to issue a credit note, but then didn't act on it. Was told head office would need to issue the refund but could take 7 - 14 days. After nearly a week of not hearing anything about my refund, I contacted someone through the website who said they'd look into the issue but didn't seem to be able to find anything regarding a refund. Said they'd contact me when it had been resolved. I've still not not received an update or my refund.