I ordered a tool from the Broadstairs branch on April 5th, and paid for it. It was scheduled to be at the branch for 16.30pm that day. It wasn't. I was assured it would be there by 13.30pm the following day (April 6th). It wasn't. I needed the tool to complete a job so my wife could drive her car to Portsmouth on April 7th. Fortunately I was able to obtain the tool from elsewhere and got the job done by late afternoon on the 7th. My payment was refunded, however if the job had been for a paying customer it would have caused me ambarrassment and probably a lost customer. I won't be using Euro Car Parts in the forseeable future.