Product bought was good. I found collecting the item was very poor. I was waiting in a queue of 5 people, each one talking to the customer service employee, wanting to look at what car parts were available for their service. I asked the employee if there was anyone else who could help, he said no he was the only one and the only one who had to walk around the large warehouse to collect customer items. In total I was there for 35mins, to collect a £4 item. The Coventry branch is a joke. There are available double sockets by the front door under the alarm panel, why don't they install a click and collect tablet or a separate click and collect counter, so someone else can obtain the item, so you don't have to wait so long.