Do not rent from Europcar. I rented a vehicle from Europcar Milan-Malpensa at at the end of August/beginning of September. The vehicle was returned via their express return at the airport. The return was processed and my final bill charged. About a month or so later they sent me an email claiming that I damaged a wheel (I did not). I do not have photographs of the wheel to prove that I didn’t do the damage, so reluctantly opened a claim with via my travel insurance for the car rental. I’m convinced that either the damage was there from a previous rental OR, more likely, someone else damaged the wheel after the return and Europcar decided to pin it on the last renter, betting that they wouldn’t be able to contest it as I can’t. Europcar did not immediately cooperate with my insurance company to provide the necessary details for card services to issue the check, but eventually did. In the process, even though they knew that this was being handled via claim, Europcar attempted to charge my card (thankfully the charge was blocked automatically by Chase as it was international). The check was issued by the insurance company at the end of November. Europcar continued to harass me via email instead of reaching out to the issuing company directly because they say they hadn't received the check yet. They threatened a collection agency, demanded a stop put on the check, and that the insurance company complete a wire transfer. They continued to refuse to reach out to the insurance company (card benefit services through my credit card) about this. The travel insurance does not do wire transfers as a matter of policy. They put a stop payment on the first check and issued a fresh check in December, assuming the first check was lost. Europcar continued to harass me. I publicly posted my experience on their Facebook page. A representative reached out to me directly claiming that the issue would be dealt with. They opened a case for me and said someone would reach out ASAP. I received many emails apologizing it was taking so long for someone to reach out to me, but no one directly did and I would continue to receive emails of harassment. Finally in February I received confirmation from Europcar's Treasury department via e-mail (and I quote exactly, with the original spelling), "We have requested more information from our trasury dpt. and they confirm that the payment has arrived. We apologize for the inconvenience." TODAY, August 28, 2020, I wake up to an e-mail from a collection agency that Europcar has hired claiming I haven't paid for the supposed damages! I've forwarded the original confirmation of payment FROM EUROPCAR and am considering pursuing legal action, even if it just means having a lawyer deal with the collection agency. The upsetting thing is that a lawyer will cost more than this payment—WHICH WAS MADE! Close to a year from the initial rental, this continues to be an issue. Do not rent from Europcar under any circumstance.