Shocking - Putting Wealth and Sales Before Safety Shocking ! Ordered a bike on 24th April. It arrived on 14th May. When I opened the un damaged box and began to take off the inner packaging I discovered the rubber on the handle bars was badly damaged and was crumbling away. Reported it on line to Evans customer service as all phone lines due to Covid-19 we’re closed and as at 13th June still no response. I understand this could be Covid-19 related. However, still rode the bike as it was just the rubber grip damaged - wore gloves. But after 3 weeks of not all that much use, the whole entire crank and pedal fell off at a very busy roundabout. The pedal went flying into the road into the middle of the roundabout and numerous cars drove over it before I could safely retrieve it. I was ok, but that could have been so much worse !! It’s frightened me. Luckily I could coast onto a pavement/gap off the roundabout and wasn’t wearing Cycle road shoes !! Very angry, I took the bike down to the shop closest to me (27 miles away). Expressed my displeasure and was told by the mechanic there that the crank hadn’t been torqued. Despite having an Evans Cycles check list in my delivery pack which was clearly ticked and signed that the torque had been checked and set correctly 4 weeks prior. Evans, Sutton Coldfield took pictures and reported to their HO. But heard nothing from them as at 13th June. Sutton Coldfield repaired the bike and just put the old pedal back on. Yes, the damaged scratched run over pedal crank back on my bike. Didn’t even repair the rubber on the handles bars until I asked them to return the bike and repair those too ! So now I have mis- matching rubber handle grips and a scratched damaged pedal crank on a 4 week old bike! I’ve written to Evans, the manufacturer - Specialized and heard nothing from either. I don’t know if this is a Specialized issue or an Evans Cycles issue. But entire crank pedals should not be falling off a bike of 3 weeks old. Certainly not one that cost £700. Nor would one expect it to be delivered damaged. It can’t have been the delivery company as the boxes on the outside we’re fine. The rubber was rotten and fell into a kind of dust inside the bag in the box. So obviously packed or stored like that somewhere. I wouldn’t recommend Evans Cycles to anyone at the moment, I also wouldn’t recommend a Specialized bike either based on my experience. The proverbial happens , I get that. But not to a 3 week old £700 bike displaying no evidence of being loose anywhere! And zero response from Evans is disgusting. Is this company taking advantage of the current Covid situation and churning out bike sales to meet high demand, but lapsing safety measures? Be careful ! I’m a 40 year old woman. This could have been a child’s bike that this happened to . Be careful